PRIVACY POLICY

About our privacy policy

Ayele cares greatly about your privacy. We exclusively process data that we need for (improving) our services, and carefully handle all information gathered about you and your usage of our services.

Your data is not shared with third parties for commercial goals. This privacy policy applies to the use of the website and the services provided by Ayele. The starting date for the validity of these terms and conditions is 17/01/2021, with the publication of a new version the validity of all previous versions is canceled. This privacy policy describes what information about you is collected by us, what this data is used for and with whom and under what conditions this data could be shared with third parties. We also explain to you how we store your data, how we protect your data against misuse and what rights you have regarding the personal data you provide us.

If you have any questions about our privacy policy, please contact our privacy contact person, you will find the contact details at the end of our privacy policy.

About our dataprocessing

Below you can read how we process your data, where we save it, what security techniques we use and to whom the data is visible. 

Webshop software

Shopify

Our webshop has been developed using Shopify software. Personal data gathered with the use of our website and services is shared with Shopify. Shopify requires access to these details to offer (technical) support. They will not use this data for any other purposes. My Shopify has an obligation, based on the agreement we have with them, to take necessary precautions and security measures when it comes to your personal data. Shopify is a certified processor of credit card information. Shopify uses cookies to gather technical information about the use of the software. No personal data is gathered and/or stored. Shopify maintains the right to internally share the gathered data to improve its own services. Shopify does not store your data for longer than allowed by the legal terms. The EU/US Privacy shield applies, it is possible that your data is processed In the United States.

E-mail and mailinglists 

MailChimp

We use the email services of MailChimp, a third party that facilitates our websites email-traffic and possible newsletters. Any conformation email you receive from our website and webforms are sent to you from the servers of MailChimp. MailChimp will not use your name and email address for their own purposes. At the bottom of each automated email sent from our website you will find an ‘unsubscribe” link. When you click on this link you will no longer receive automated emails from our website, note that this can affect the functionality of our website greatly. Your personal data will be securely stored by MailChimp. MailChimp uses cookies and other internet technologies that track if emails are opened and read. Mailchimp retains the right to use your personal information to further improve their services and, within this context, share it with third parties. 

Gmail

For our regular business email, we use the email services of Gmail. This party has implemented fitting technical and organisational measures to prevent misuse, loss or corruption of your data. Gmail does not have access to our mailbox and we treat our email-traffic confidentially.

Payment processors 

Mollie

For concluding and processing (part of) our payments in our webshop we use the payment provider Mollie. Mollie processes your name, address and residence information. They also process payment information such as your bank account number or credit card number. Mollie has implemented fitting technical and organisational measures to protect your personal data. Mollie retains the right to use your personal (anonymized) information to further improve their services and, within this context, share it with third parties. All the aforementioned guarantees in regard to the protection of your personal data are also applicable to any services by Mollie that uses third parties. Mollie does not store your data any longer than the instalments permitted by the appropriate legal grounds. 

Transport and logistics

Post NL 

If you place an order with us it is our responsibility to have your order successfully delivered to you. For the delivery we use the services of POSTNL. For a successful delivery it is important that we share you name, address and residential details with PostNL. PostNL uses this information with the sole purpose to carry out the agreement of delivery. In case of PostNL hiring subcontractors, they will share said information with these parties.

A External sales channels

General purpose of data processing

We use your data with the sole purpose of providing you with our services. This means that the goal of processing this data stands in direct relation to the assignment or task that you offer us. We do not use this data for (addressed) marketing purposes. If you share information with us and we use this information to - not based on a request – contact you at a later time, we will first ask for explicit consent. Your data is not shared with third parties, with any other purpose than to fulfill accountancy and administrative obligations. These third parties are all obligated to a duty of confidentiality based on the agreement we have with them, an oath or legal obligation.

Retention periods

We store your data for as long as you are a client with us. This means that we maintain and keep your client profile until you make it known to us that you no longer desire to use our services. We are required to keep invoices with your (personal) information due to relevant administrative obligations, this information is safely stored for as long as the relevant term for these obligations has not yet passed. Personnel no longer has access to your client profile and any documents made because of your assignment or task.

Right of objection and other rights

You have the right to object to the processing done by us, or on behalf of us by third parties, of your personal data. In case of such an objection we will immediately cease all processing of your data while your objection is being investigated and handled. In case of a justified objection we will return all invoices and/or copies of personal data that we, or third parties on behalf of us, have processed up until that point and cease processing thereafter. You also maintain the right to not be subject of automated decision-making processes or profiling. We process your data in such a way that this right does not apply. Should you believe that this right does apply then we ask you to reach out to our contact in charge of privacy matters. 

Privacy policy changes

At all times we maintain the right to alter our privacy policy. This page however always displays the most recent version of our privacy policy. Should a new privacy policy have consequences for the ways in which we process recently gathered data in regard to your person, then we will notify you of this via e-mail.

Company details

Ayele

 [A] Klaroenstraat 30,  1104 HW Amsterdam The Netherlands [E] info@ayeleonline.com